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The Office of Fair Trading (OFT) has received a record 4,000 complaints about rogue traders – that’s
18% up on 2008 - representing a massive £8m cost to householders! The most common complaints related to dodgy driveways, rip off roofs and imperfect cavity wall insulation. The OFT is now launching a Your Doorstep, Your Decision campaign to help the general public steer clear of unscrupulous landscapers. The campaign advises householders that if they pay £35 or more for a service and sign a contract on the doorstep, traders legally must say they have seven days in which to cancel. Other advice includes not handing over a cash deposit, shopping around and getting a second opinion before letting work begin.
